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Monday, 13 October 2014

Strategic management and business law: A Contract Law Case study

This is a case study aimed at demonstrating the need for understanding the contract law in strategic management. It highlights obligations under the contract law as well as remedies available to organisations when breach arises. The broad sections in the article below are: Section 1: the case description; and Section 2: Solutions to questions posed. These are as below.

SECTION 1: THE CASE STUDY 
Simon and Rebecca Anderson have been medical officers in the New Zealand Army for the past 20 years. They both returned recently from East Timor, where they worked in the military hospital in Swai.

The Andersons have never owned their own home, preferring to live in subsidised accommodation on military bases wherever they were stationed. Although they have travelled extensively, this has always been work-related. 

The Andersons have lived frugally and because of this now have joint savings of $250,000.They will also receive a payment of $125,000 each when they leave the army being their superannuation contributions from the period of their employment.

Simon and Rebecca are therefore in the rather interesting position of having $500,000 to invest but with little experience in the worlds of business and investment. They eventually decide that they would like to own and operate a small business in which they could use the skills they gained in the Army.

In this last three years in the Army Simon had moved from patient care to a senior administrative role and would like to continue in this capacity – preferring it to direct patient care. Rebecca would like to continue nursing.

After a long search for suitable business opportunities Simon and Rebecca decide that they would like to own and operate a small boutique rest home for elderly people. They wish to have a maximum of six residents and offer them each premium quality individual care.

The Andersons are very pleased with their plan and begin searching for suitable premises straight away. They soon locate a partially completed building, which looks as if it would be perfect.

The following questions all relate to the Andersons’ business venture.




part one: Intention to Create Legal Relations                            

The property which Simon and Rebecca have fallen in love with has been used as a family home for an extended family for the past 25 years. While the location is superb and the house is structurally sound it would need a lot of internal renovation work before being suitable for use as a rest home.

The Andersons obtained a quote from local builder Humphrey Plank before deciding whether to proceed with the purchase. Humphrey listened to the Andersons’ requirements and looked quickly at the building as he was rushing to another job. Two days later Simon and Rebecca received the following document in the mail:


Professional Quote
Humphrey Plank – Builder
256 Salisbury Street



For renovation work on Cashmere Road Property of Simon and Rebecca Anderson


                                    Materials
   85,000
                                    Labour
   80,000
                                    Total
165,000






The quote was $40,000 lower than each of the other three quotes received by the Andersons and they accepted it immediately. On the strength of this they purchased the property and arranged a date with Humphrey for work to begin. 

Humphrey arranged to meet the Andersons on-site two weeks before work was to begin. After having a very detailed look around the property he said the repairs required more structural changes than he had anticipated – he said that he would have to subcontract much of the work and that the final cost was likely to be in the $200,000 to $225,000 range.

Rebecca was furious. She said that they had a contract for $165,000 which covered completion of all work on the property. Humphrey replied that that was only a quote and was not legally binding.


Required:

Consider the issue of Intention to Create Legal Relations and advise Rebecca and Simon whether they have a contract with Humphrey to complete the work for $165,000.


PART TWO: Offer and Acceptance                                            



the company and an administrative assistant posts out a brochure outlining the type of work Premier do. The brochure states that the company’s prices are competitive and their workmanship is professional. The brochure invites potential clients to phone the Managing Director Frank Fabel for further details.

3 Sept.             Simon and Rebecca telephone Frank and arrange to meet him at the site the next day
to discuss matters in more hdetail.

14 Sept            The parties meet at the property and discuss the renovation requirements. After two hours spent discussing the renovations and looking at the property Frank says that the work will cost $205,000 inclusive of labour, materials, taxes etc and that his team can begin work on October 1.

Simon says that they have set a limit of $200,000 for the renovations. Frank says that he cannot do the work to an acceptable standard for this price.

                       
                       






Required:

Considering the issue of Offer and Acceptance determine whether a contact has been formed between the Andersons and Premier Renovation during the course of these negotiations




Part Three: Consent                                                                      


Following the debate with Premier outlined in part two of this assignment the Andersons and Frank Fabel agree that they would not work together satisfactorily. After a short search Simon and Rebecca locate an alternative building company, Regency Revitalisations Ltd., which they believe will be suitable and enter a contract for completion of the necessary work on the property. They were impressed with the company’s Managing Director Maurice Brown who said that he had personally been in the industry for 45 years and that Regency Revitalisations had not had a single dissatisfied customer. Maurice assured the Andersons that they would not regret their decision and showed them a number of glowing testimonials from previous satisfied clients.

The advertisement in the yellow pages had stated that Regency was competitive and professional – both qualities the Andersons felt were important.

Problems began to occur shortly after the contract was signed, the work did not begin on time and was not of a standard which Simon considered professional. He hired an independent contractor who agreed that the workmanship was below industry standards. By this time work was significantly behind schedule and the relationship between the Andersons and Maurice Brown had soured.

After a tense few weeks Simon did some investigation into the company’s background and was horrified to find that although Maurice had been in the industry for 45 years, Regency Revitalisations Ltd had only been established three months ago.

Maurice had owned two previous construction companies – both had gone into liquidation after being successfully sued by dissatisfied clients. In between times Maurice had worked as a bricklayer’s labourer.

Simon and Rebecca also find out that they are Regency Revitalisations’ first customers – the testimonials had been written by Maurice’s mates at the pub the previous Saturday night. Maurice had not done building or  repair work for any of these people.



Required:

Considering the issue of Misrepresentation determine whether Rebecca and Simon could successfully claim against Regency Revitalisations Ltd. (You will need to consider the issue of remedies in your answer).



Part Four: Capacity                                                                  


The Andersons are now taking over management of the project themselves, hiring sub-contractors as and when required for particular aspects of the building work.

Rebecca is in charge of decoration and is keen for each of the guest bedrooms to have a different theme to be consistent with their philosophy that each of their guests be treated as individuals.

She puts an advertisement in the ‘tradesperson required’ section of the local newspaper for a person to paint and decorate the rooms. They got three replies and accepted the quote provided by Todd and Amy. Todd is a 19 year old first year Fine Arts student at the University of Canterbury and Amy is a 16 year old Burnside High School student. The quote was $2,200 for materials and labour to paint and decorate six large guest bedrooms – all with ensuite bathrooms.

The parties agreed on the design and Rebecca specified the materials to be used. It was clear from the arrangement between the parties that Todd and Amy were independent contractors and not employees of Simon and Rebecca. They began work on 31 October full of energy and enthusiasm for the job. Their first week was taken up with sanding and otherwise preparing the surfaces for painting. In the second week they went to the supply stores to buy the materials Rebecca had specified. They were horrified to find that the materials alone cost them $1700. This would mean that they would only be paid $500 of their labour over the six weeks they estimated it would take them to complete the job.

Amy and Todd are doubly shocked when they learn that the two other bids for the job were $5,300 and $6,500 respectively. They now wish to get out of the contract so that they can pursue more lucrative work elsewhere.



Required:

Considering the issue of Contractual Capacity determine whether Todd and Amy can avoid their contract with Simon and Rebecca.


Part Five: Consideration                                                                        


Following the intervention of an arbitrator from the Independent Building Contractors’ Society the renovations are now substantially complete with only finishing work and landscaping still requiring attention.

Simon engaged Landscape Architects Ltd and Fantabulous Foliage Ltd to design a garden for the property and quote for the construction work and plantings required. He asked both companyies to design a garden which is restful with strong clean lines and one which is reasonably easy-care.

After receiving both plans Simon decided to enter into a construction and planting contract with Landscape Architects Ltd. He preferred their plan to that of Fantabulous Foliage and their price was lower.

Two days after advising Fantabulous Foliage of his decision, Simon received an account from them for $450 for drawing up the plan which was very detailed and which, they say, took 10 hours to complete. Simon was stunned to have received the account because he had not discussed payment with the two parties prior to them submitting the plans.

Landscape Architects Ltd completed the work on schedule – by 15 November – and to the satisfaction of both parties. The final account was $8,700 a little more than Simon had budgeted for, although still within the price range quoted After a little negotiation it was agreed that Simon would pay $4,000 immediately and another $4,000 in two months’ time.  Landscape Architects agreed not to require payment of the additional $700.

Simon paid the $4,000 and received a receipt for the money paid which indicated the remaining balance to be $4,700. When he questioned this he was told that the firm had decided to require full payment of the $8,700 account as they had struck financial difficulties themselves and needed every cent they could get.



Required:

Considering the issue of Consideration determine whether Simon is required to pay Fantabulous Foliage for the plan and whether he is required to pay the full amount claimed by Landscape Architects Ltd.


Part Six: Discharge                                                                            


Rebecca and Simon have entered into the following contracts which they now regret. They seek  your opinion about whether they can be discharged.


(a)        A contract with a gardening firm  to mow the lawns, trim the edges and remove all
garden rubbish on a weekly basis. The contract is for a 12 month term at a set price of $98 per week. Simon now wishes to do this work himself and save the money because the first two weeks work from the gardening contractor has not been promising. The lawns were not mowed evenly, some areas were ‘burnt off’ and in others the grass was left very long. The contractors also failed to remove all of the rubbish, hiding some behind a disused garden shed.

(b)        A contract with a catering firm to provide premium frozen desserts for the residents. Rebecca
agreed to purchase 60 of these on the first day of each two month period for 24 months. At the time of making the contract Rebecca had thought that they would have a large storage freezer on the property but this is no longer possible as health authorities have required the Andersons to use a commercial grade freezer which they cannot afford. They have decided to forego having a storage freezer altogether and therefore no longer have space to store the desserts.


(c)                A contract with Acorn Linen to supply freshly laundered and starched linen for the guest rooms each week. While the contract was originally for 12 months Acorn have agreed that if Rebecca and Simon use the service for three months and then wish to discontinue it they may do so, provided they pay a discontinuation fee of $100.



Required:

Considering the issue of Discharge of Contractual Obligations advise Rebecca and Simon whether they are able to be released from these contracts.


Part Seven: Remedies                                                                             


The business is now ready to begin operations. The Andersons are delighted to find that the six rooms have all been taken with another four people on the waiting list. The guests are delighted with the facilities and all is going smoothly.

The only remaining problems are a few disputes they had with Heaven Scent Plumbing Ltd. The firm were contracted to supply and install all plumbing necessary for the kitchen and the six ensuite areas. Although the work was completed on time and on budget there were serious problems with the standard of workmanship. The District Court has accepted the Andersons’ claim that Heaven Scent breached the contract in the following ways:

§  Tap fittings were not (and were of a lesser quality than) those agreed to in the contract.

§  Plumbing in the sink of one ensuite was deficient and two weeks after the installation the pipes burst and water spilled out. Rebecca was able to get a plumber out (the events happened at 11pm on a Saturday night) to stem the flow but two rooms were water damaged, some expensive items of antique furniture had to be replaced and Simon and Rebecca paid for one of the affected guests to stay in a local motel until her room was ready to be occupied again.

§  Some of the kitchen fittings which had been ‘plumbed into’ the walls by Heaven Scent began to malfunction shortly after installation due to problems with the plumbing. While this was relatively easily fixed it did necessitate that some of the wall tiles be removed so that the repairers could gain access to the fittings. In the process of removal three of the imported ceramic tiles were broken. Simon contracted the supplier and was told that the tiles they had bought were ‘end-of-line’ stock and no more could be supplied. The tiles complete a pattern which runs around the entire kitchen area. An entire new pattern would need to be laid around the area for a consistent look to be achieved again.



Required:

Considering the issue of Remedies advice Simon and Rebecca of any claims they may have against Heaven Scent Plumbing.


NB: Please remember that the District Court has determined that the contract has been breached in these three respects. You only need to consider the issue of remedies.


SECTION 2: CASE STUDY ANSWERS: 
by Juma C.J.O

The Andersons accepted a quotation from Humphrey which had priced the price of carrying out renovations at $ 165,000. By so doing, did they intend to create legal relations?
The validity of any agreement is pegged on the intention of the parties to create legal relations. In strategic management, focus should be on the need to ensure that the organisation's risks are minimised by entering into contracts that are legally enforceable; hence the need to be explicit about the intention to create legal relations. The intention to create legal relations implies that the parties to an agreement are willing to be held accountable to their actions as stipulated in the agreement (Burrows, Finn and Todd, 2002). As a general rule, agreements between members of a family are presumed to have no intention to create legal relations. However, in specific cases, courts may determine that the agreement between family members had the intention to create legal relations ab-initio. However, some agreements, by their very nature exhibit the intention to create legal relations notwithstanding the fact that they are among family members. This is especially common in agreements involving the operation or the running of a business entity (Burrows, Finn and Todd, 2002). The nature of business operations is such that the parties to the business would constantly be involved with third parties that cannot be party to their domestic agreements hence such agreements constitute binding contracts even when such an intention has not be clearly expressed. The same goes to the agreements formed between the members of the family and the third parties as pertaining to the execution of any agreed tasks. This can be illustrated in the case of Carlil v Carbolic Smokeball Co. in 1893 where the company offered to make a compensation amount if they used their products and still caught influenza (Burrows, Finn and Todd, 2002). On refusal to pay, Carlil sued and the courts ruled that the offer was binding as it implied an intention to create a legal relation (Burrows, Finn and Todd, 2002).
Humphrey produces a quote promising to renovate the house in exchange for a fee of $ 165,000. This represented an offer that would be binding upon acceptance by the Andersons. On the other hand, upon acceptance, the Andersons would be bound to pay the stated amounts upon execution of the tasks outlined in the offer. Therefore, the intention to create legal relations is present. 
The relationship in question is first and foremost a business decision. It must therefore be concluded, considering the nature of the agreements that there was an intention to create legal relations. The resultant contract is legally binding and enforceable by law.  

Considering the chronology of the events and negotiations between the Andersons and Premier Renovation, has the elements of offer and acceptance been satisfied in order to constitute a valid contract?
An offer is a promise to a second party promising to fulfill certain obligations upon acceptance of the offer. It is a tentative promise subject to given conditions or upon acceptance by way of committing to honor the request contained therein (Benson, 2001). Offers are specific to the offeree. This implies that a different party cannot adopt an offer meant for another person and expect to constitute a contract on its basis. Offers should be distinguished from invitations to treat which are common in the case of advertisements. For valid contracts to be formed, offers must be accepted within the time frame outlined and in the manner specified (KcKendrik, 2005). The offer is revocable at any point before acceptance by the offeror. This is provided that the revocation is properly communicated. 
Acceptance of an offer forms the contract. This must be done in the manner specified by the offer and within the time allowed by the offeror. Any acceptance that does not follow the specified procedures is null and do not amount to the formation of a contract. This may either be verbal, written or in other specified forms. Acceptance must be unequivocal and unconditional. The proposal of any new conditions by the offeree amounts to a counter offer and must be then accepted by the initial offeror unconditionally before the contract can be said to have been formed (Maree, Graw and Tiong, 2006). The offer and acceptance can be said to be the backbone of any valid contract and must be accorded the relevant level of importance in all agreements.
The advertisements cited by the Andersons on September 1 amount to an invitation to treat and not an offer. Similarly, the consultations between the two parties on September 4 were just that and cannot be categorized as an offer or acceptance. The first offer in the study is made by Premier Renovations on September 14 who offered to renovate the property at a price of $ 205,000. The Andersons propose a different price of $ 200,000 amounting to a counter-offer and not an acceptance. Premier Renovations subsequently decline the counter-offer and no agreement is therefore made at this point. After this rejection, the Andersons sought quotations from other companies that engage in renovation of properties between September 15 and September 20. The quotations made by these companies constitute offers with pricing and promise of quality standards that the Andersons did not find acceptable. In the absence of acceptance by the Andersons, no contract is formed at this point.
On September 21, the Andersons phone Premier Renovation stating that they were prepared to pay the $ 205,000 stated earlier. This wan offer and it was rejected by Premier Renovation on the grounds of lack of capacity after accepting a new contract to refurbish a different property. On September 29, Frank sought to accept the offer by the Andersons. However, the offer had lapsed on September 21 with his last rejection. The communication should therefore be interpreted as an offer by the Andersons who may accept is of they were still at liberty to work with Premier Renovations.
For a contract to be valid there must be an offer and acceptance. The case above shows several incomplete circles relating to offers and counter-offers where there was no valid acceptance. In view of the foregoing, no valid contract was formed in this case.

Regency Revitalisations Ltd presented the Andersons with information that they later found to be untrue. The aim of this section is to establish whether the misinformation constituted misrepresentation and whether the Andersons can invoke the legal provisions on misrepresentation to claim for damages from Regency Revitalisations.
The presentation of falsified statements of fact or law presented to one of the contracting party by the other (s) prior to the formation of the contract and which is relied upon by the aggrieved party in forming the contract (Coote, 2006). In New Zealand, misrepresentation is recognized under the Contractual Remedies Act which classifies misrepresentation into two categories: innocent and fraudulent misrepresentation (Parliamentary Council Office, 2011c). It further prescribes remedies for misrepresentation in sections 6 and 7 which provide for damages and the cancellation of the contract respectively. Section 6 (1 and 2) provides that where a misrepresentation occurs whether fraudulently or innocently, the aggrieved party is entitled to damages as if the misrepresented fact were a term of the contract that has been breached (Parliamentary Council Office, 2011c). By implication, this means that where misrepresentation occurs, the aggrieved party would be entitled to damages covering all the direct and indirect costs resulting from such misrepresentation. Sections 7 (4, 5) and section 9 refer to the conditions that need to be satisfied for a contract to be cancelled due to misrepresentation. While section 7(4) provides that a party would be entitled to cancel a contract if the nature of the misrepresentation is such that it would greatly affect the execution of the contract (Parliamentary Council Office, 2011c). Subsection 5 however withdraws the right if the aggrieved party is known to have consented to the contract in full knowledge of the misrepresentation (Parliamentary Council Office, 2011c). Section 9 provides for cancellation by seeking such actions from the courts of law. 
The Andersons entered into negotiations with Regency Revitalisations whose managing director, Maurice, intimated to them that he had been in the industry for 45 years and without a single dissatisfied customer. This statement implied that the company had been in operation for as long and with an impeccable record over the stated time. This information was aimed at building confidence and lead to the formation of the contract. After the formation of the contract, the Andersons observed that the work being done was of poor standards and worse than they had envisaged when signing the contract. This was coupled with the fact that the work was behind schedule. As a result, the Andersons sought a second opinion which confirmed their observations about the quality.
A background check revealed that the company was barely 3 months old and that the Andersons were their first customers. The information presented by Maurice was false and misleading.  The information by Maurice constituted fraudulent misrepresentation. Maurice further engaged in falsification by getting individuals to pose as customers and write recommendations which were used by the Andersons as the basis for entering into the contract. According to the provisions of the Contractual Remedies Act 1979, which provide for damages irrespective of whether the misrepresentation was innocent or fraudulent (Parliamentary Council Office, 2011c). Given that the Andersons were not aware of the misrepresentation prior to the signing of the contract as provided for in section 7 (5), they would be entitled to cancel the contract. This is because the section 7(4) which provides that the misrepresentation should have an adverse effect on the contract for it to warrant for cancellation. The Andersons could also invoke the provisions of section 9 of the Contractual Remedies Act in order to have the contract annulled. Moreover, section 6 of the same act provides that the Andersons are entitled to claim damages from Regency Revitalisations as a result of the misrepresentation. The damages could include a wide range of costs including the actual amount incurred in paying the company, loss of projected revenues and other losses that could be linked to this misrepresentation.
Misrepresentation involves presentation of false information by one party to the contract which is relied upon by the other party to enter into the contractual agreement. The law allows for the aggrieved parties to claim damages for the losses incurred as a result of such misrepresentation once they can prove that indeed misrepresentation occurred and that they relied on the information presented to enter into the contract. Having considered that the provisions for damages and cancellation as provided for in the Contractual Remedies Act 1979 have been satisfied, the Andersons are entitled to damages and cancellation of the contract.

The Andersons contracted two persons to engage in the decoration of their property, Todd and Amy aged 19 and 16 respectively. This section seeks to determine whether they had the contractual capacity to enter into the contract and whether they were therefore bound to honor the contract
For a contract to be valid, the parties to the contract must have the legal capacity to enter into contracts (Phillippa and Martin, 2006). Such persons generally do not include minors, persons of unsound mind, aliens, people who have been declared bankrupt, persons under the influence of alcohol and others as specified by the provisions of the law of contract. In New Zealand, the majority age is 18 years and it is therefore not possible to enter into binding contracts with persons under the specified age as outlined in the Minors Contracts Act 1969 (Parliamentary Council Office, 2011b). Such minors would therefore be at liberty to disown the contracts and the aggrieved party would not be in a position to enforce the contract. However, the courts can at their liberty determine that certain contracts can be enforced, especially those that relate to the welfare of the minors such as insurance contracts.
The Andersons engaged the services of a 19 and 16 year old persons, both of whom would jointly carryout the tasks agreed upon as independent contractors at the given price. The two contractors later find it impossible to execute the contract at the price they had quoted earlier and are in a dilemma on whether to abdicate their duty or not. When considering their options, the validity of the contract based on their contractual capacity must be examined. Amy and Todd signed the contract jointly as one party. However, it must be noted that Amy, 16, is a minor and therefore with no contractual capacity. Amy, a minor, can opt to walk out of the contract without attracting actionable penalties. However, in the event that she pulls out, Todd would be forced to conclude the work alone since he had entered into the contract jointly with a minor to execute the task set and could not walk away since he had the contractual capacity when entering into the contract.
The parties to a contract must have the requisite contractual capacity for such contracts to be binding on them. Persons who are under the age of majority (18 years), persons of unsound mind, and persons under the influence of alcohol do not have the contractual capacity and cannot therefore form binding contracts. Amy is therefore free to abdicate her responsibilities as outlined in the contract.

Fantabulous Foliage demanded for the cost of designing the layout after the Andersons settled for a competitor’s quotation. Should the Andersons pay the $ 450 demanded? Secondly, after Landscape Architects agreed to waive the sum of $ 700 from the fees, they demanded for it. Should the Andersons pay that as well?
Consideration is something of value that is exchanged between the offeror and the offeree in exchange of the offer specified in the contract (Valente, 2010). It comes from the offeree to the offeror. For instance, where a contractor offers to redesign a house in exchange for a $ 50,000 fee, the consideration is the 50,000 the offeree is expected to pay to the offeror. The consideration does not need to be adequate. However, both the offeror and the offeree must be fully aware of the consideration in question before they enter into a contract (Chen-Wishart, 2007). A party to a contract cannot therefore demand for a consideration that was not agreed upon prior to entering into the contract. Consideration needs to be a promise for future undertaking, and not an action that happened in the past. Past consideration is not enforceable except where it involves services of a business nature that were offered at a persons request and other circumstances as would be determined by the courts of law
After failing to capture the substantive contract on landscaping, Fantabulous Foliage demanded for $ 450 from the Andersons as the charge for designing the layout. As stated above, consideration needs to be known to all parties of the contract prior to the contract. Since no consideration was agreed upon at the time that Fantabulous was agreeing to avail the designs, the agreement between them and the Andersons cannot be termed as a contract. Moreover, the request for a proposed layout did not come with a promise to have Fantabulous handle the substantive contract. The layout would therefore amount to an offer (albeit detailed with requisite designs) which was not accepted. Therefore, the Andersons are not bound to pay the amount demanded.
On the case between Landscape Architects and the Andersons, the consideration was predetermined at $ 8700. This is the amount due to them at the end of the contract. The promise to waive the $ 700 does not amount to an alteration of the consideration as envisaged at the formation of the contract. Given that Landscape has fulfilled their responsibility as outlined in the contract, and given that the promise to waive the fees was negated before the final payment was done, the Andersons are bound to pay the $ 8700 to the full.

The section seeks to establish whether the Andersons can legally be discharged from their contractual obligations for the contracts they no longer need to keep
There are various ways in which a contract can be discharged. The first way is through the completion of the tasks set out in the contract (Trebilcock, 1993). Where both parties to a contract have fully discharged their duties, the contract can be said to have been fully discharged. It can also be discharged due to proven underperformance of the duties outlined in the contract. The second way in which contracts can be discharged is through frustration (Parliamentary Council Office, 2011a). When it reaches a level where one or both parties to the contract are no longer able to execute the duties outlined by the contractual agreement, the contract discharge is possible (Parliamentary Council Office, 2011a). The contracts can also be discharged by agreement. The contracting parties could agree that if one of the parties decided to discontinue at any point, they were at liberty to do so provided the outlined conditions are fulfilled.
The Andersons need to exit some of the contracts they had entered into.  A contract was entered into with the gardener whose performance has been far from satisfactory. Since the gardener has failed to fulfill his duty to the letter and spirit of the contract, the Andersons were at liberty to discharge the contract. In second case, the Andersons enter into a contract to purchase 60 desserts each month for 24 months. The regulations by the health authorities made it impossible for them to continue having storage facilities (freezers) and they could no longer store the desserts. This is a frustrated contract due to factors beyond the control of either party to the contract. The Andersons can cite frustrations and discharge the contract. The third contract involves a scenario where the contract had outlined mechanisms for discharge in the event that the Andersons needed to pull out of the contractual agreement. This involved Acorn Linen with whom they had agreed that a surcharge of $ 100 would be needed if the Andersons needed to terminate the contract prematurely. The Andersons therefore had this option of termination.
Termination or the discharging of contracts can be done differently depending on the prevailing circumstance. The most common ways of doing so involve mutual agreement between the parties to the contract, discharge due to unsatisfactory performance, and discharge due to frustration where one of the parties is no longer able to discharge the responsibilities allocated by the contract.


7.0              Remedies
A contract with Heaven Scent Plumbing had been poorly implemented and led to significant losses by the Andersons. This section seeks to determine the remedies available to the Andersons in this regard
The remedies available to the Andersons are outlined under the Contractual Remedies Act 1979 of the law of New Zealand (Parliamentary Council Office, 2011c). The act stipulates that an aggrieved party can claim damages relating to the losses incurred as a result of failure by the other party to the contract to execute their duties as outlined in the contract. The damages recoverable include the direct costs as well as the indirect costs that can be linked to such omission or commission (Parliamentary Council Office, 2011c). This was illustrated in the case of Riddell v Porteous (1999) where Porteous (the contractor) was required to pay damages to the plaintiff for breaching contractual obligations (Contract law, 2011).
Heaven Scent Plumbing Ltd were contracted to provide plumbing services to the resort. The plumbing company had used tap fittings of lower quality than specified in the contract. Secondly, due to the plumber’s poor performance, the kitchen pipes had burst forcing the Andersons to engage another plumber to rectify the problem and to transfer one of their guests to another motel. This was later followed by malfunctioning of the fittings fixed into the walls which necessitated the removal of the tiles in order to fix them. The damages claimable by the Andersons would therefore include the following: the cost of paying the emergency plumber, the cost of fixing the fittings in the walls; the cost of replacing the tiles affected; the cost of hosting the client in a neighboring hotel; and the cost of replacement of all the fittings supplied in order to install the desired quality.
Contractual obligations need to be carried out with utmost precision to ensure that losses are not incurred unnecessarily. This is because the aggrieved parties are entitled to damages that arise from any failure to discharge the outlined duties. Under normal circumstances, the damages claimable by the aggrieved parties are dependent on their ability to prove that the arising costs were as a result of the failure by the other party to discharge their duties.


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McKendrick, E. (2005). Contract Law: Text, Cases and Materials.2nd ed. London: Oxford University Press
Benson, P. (2001). The theory of Contract Law.  Cambridge, UK: Cambridge University Press

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